Employment

Psychology Graduate | Casual | 1–2 Days Per Week Initially (CURRENTY ON HOLD)
Cobblebank, VIC

$31–$36 per hour + superannuation
Rate will depend on experience and applicable award classification/minimum employment entitlements.

Insight Clinic Mental Health Services is looking for a friendly, organised and motivated Intake Coordinator to join our team at our Cobblebank clinic.

This is an entry-level position suited to a psychology graduate who enjoys working with people, has customer service experience, and is interested in developing a career within the mental health sector.

We are particularly interested in applicants who have completed an undergraduate psychology degree and are considering or planning further postgraduate study in psychology.

For the right person, there may be opportunities to progress within the organisation over time, including the possibility of applying for a Provisional Psychologist position in the future. Any future clinical position would be subject to completion of the required qualifications, eligibility for provisional registration with AHPRA, satisfactory performance and the availability of a suitable position.

About the role

As an Intake Coordinator, you will often be the first point of contact for new and existing clients. You will work closely with our clinical and administrative team to support client intake, bookings and the day-to-day running of the clinic.

Your responsibilities will include:

• Responding professionally and sensitively to client enquiries by phone, email and in person
• Completing client intake and collecting relevant referral, demographic and service information
• Coordinating appointments and clinician availability
• Following clinic intake and administrative triage procedures and escalating clinical or risk concerns to an appropriate clinician
• Providing clients with information about fees, funding arrangements, cancellation policies and clinic procedures
• Maintaining accurate and confidential client records
• Assisting with invoicing, payments and general administration
• Liaising with psychologists, social workers and other members of the clinical team
• Managing cancellations, rescheduling and general client enquiries
• Following privacy, confidentiality and clinic procedures

About you

We are looking for someone who:

• Has previous customer service experience – this may be from healthcare, retail, hospitality, reception, administration or another customer-facing role
• Has completed, or is nearing completion of, an undergraduate psychology degree
• Is considering postgraduate study or further professional training in psychology
• Communicates professionally and confidently with clients
• Has good attention to detail and takes pride in accurate work
• Is organised and able to prioritise tasks in a busy environment
• Is comfortable learning new computer systems and processes
• Is open to feedback and willing to learn and change their approach when required
• Is reliable, punctual and able to work both independently and as part of a team
• Can remain calm and professional when managing competing demands

Previous experience in mental health, allied health or medical administration is desirable but not essential. This is an entry-level opportunity and appropriate training will be provided.

Training

We provide approximately two weeks of structured training, with the option to extend training to three weeks where additional support would be beneficial.

During the training period, the successful applicant may choose to undertake additional training hours or days, by mutual agreement, to gain confidence with our systems, procedures and workflows.

All required training and work undertaken as part of the position will be paid in accordance with the applicable employment arrangements.

Position details

Employment type: Casual
Location: Cobblebank, VIC
Hours: Approximately 1–2 days per week initially
Pay: $31–$36 per hour + superannuation, subject to experience and applicable award classification
Training: Approximately 2 weeks, with the option to extend to 3 weeks

Why this role may suit a psychology graduate

This position provides an opportunity to gain practical experience within a mental health practice while developing skills in client communication, intake processes, mental health administration, multidisciplinary teamwork and practice systems.

For someone intending to pursue postgraduate psychology training, the role can provide valuable exposure to the operational side of psychological and mental health services.

How to apply

Please send your resume and a brief cover letter outlining your customer service experience, availability, interest in the position and future study or professional goals.

Email: smitha.s@insightclinicmhs.com.au
Website: https://insightclinicmhs.com.au
Mobile: 0478 572 448 (text only)
Phone: 03 9110 1049

Location: Cobblebank, VIC

Insight Clinic Mental Health Services is committed to providing professional, confidential and respectful mental health services. We welcome applications from suitably qualified candidates from diverse backgrounds.